Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $20.00-$25.00 per hour

The Team Lead, Warehouse Operations Support is responsible for assisting in the leadership of dock personnel and supporting supervisors in managing daily dock activities, ensuring the integrity of freight and overall warehouse operations across various locations. This position requires travel to different warehouses and markets to facilitate effective operations. Additionally, the Team Lead will control and maintain all necessary records to ensure accurate and timely completion of shipments. Collaboration in a team environment is essential, as the role involves delegating tasks to dock personnel to achieve work assignments efficiently.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Assist with the setup of new facilities, including installation of necessary equipment and infrastructure.
• Support the onboarding of new customers, especially those beginning in new markets.
• Travel to various EFW Warehousing warehouses throughout the country to provide support when needed.
• Oversee and assist with the movement of freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, or containers, by hand or using trucks, tractors, or other equipment.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Understand and carry out instructions given orally and in writing, including those on the manifest and other shipping documents.
• Control and maintain all records required for accurate, on-time completion of shipments and receipts for put away.
• Work in a team environment to accomplish work assignments.
• Ensure safety methods and programs are implemented and maintained.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.
• Provide guidance and act as a resource for questions and issue resolution with staff members with direction from management.
• Create and maintain strong, positive working relationships with all employees/dock staff.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES 

• Ability to travel frequently to warehouses throughout the country to provide support when required.
• Ability to operate forklifts and pallet jacks.
• Ability to read and interpret general warehousing and logistics documents, such as packing lists, BOLs, and labels
• Attention to detail and good follow-up skills.
• Must be able to indirectly supervise warehouse associates, providing feedback, training, and guidance on imperative work tasks.
• Good judgment: know when to escalate issues and when to try and resolve them.
• Intermediate proficiency in Microsoft Excel, Internet, web-based, and job-specific software applications, such as WMS platforms and RF Scanners.  Must be proficient with the ability to type accurately, concisely, and efficiently.
• Must be a self-starter and ability to work with little direction in a fast-paced environment.
• Must be a team player with a high level of energy and self-motivation.
• Ability to support planning, organizing, and managing multiple projects and set priorities.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be mentally and emotionally capable of handling a high-stress environment.
• Must possess a high level of attention to detail in establishing priorities, and meeting deadlines.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others’ efforts.
• Must be eligible to work in the United States.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas of diversity of others.  All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

SUPERVISION

The position functions with supervision and has no direct reports. When requested by management, may assist with interim lead responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities may include training employees, assigning and directing work, addressing complaints, and assisting supervisors with resolving problems.

EDUCATION/EXPERIENCE

Minimum of a High School Diploma (or equivalent) and 1-3 years of experience.  Experience working in Warehousing or Transportation industry preferred.  However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

A valid driver’s license is required. Forklift certification is preferred.

TRAVEL

Periodic travel up to 75% travel required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

The employee is frequently required to stand, walk, and reach with hands and arms. The employee must be capable of individually lifting a minimum of 30 lbs. and team lifting a minimum of 70 lbs. The employee is often required to exert maximum muscle force to lift, push, pull, or carry objects repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. The employee is frequently required to bend, stretch, twist, or reach with your body, arms, and/or legs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is required to see details at close range (within a few feet of the observer) and at a distance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

While performing the duties of this job, the employee is in the warehouse regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.