Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Salary Range: $95,000.00 to $130,000.00 per year.

The Director, Warehouse Operations Support is responsible for the development, deployment, training, and maintenance of EFW Warehousing initiatives that support day-to-day warehouse operations and improve efficiency for employees and network partners, with a specific focus on onboarding new customers and markets.  The Director, Warehouse Operations Support will direct, manage, and lead a team to ensure that strategic initiatives are met in a timely manner.  The Director, Warehouse Operations Support, and team will be expected to work cross-functionally to support and develop strategic initiatives supported by the use of technology and improved efficiency.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Support the onboarding of new customers, especially those beginning in new markets.
• Assist with the design layout and setup of new facilities, including procurement and installation of necessary equipment and infrastructure.
• Travel to various EFW Warehousing warehouses throughout the country to provide support when needed.
• Identify areas within the warehouse operation that could be supported by new technology or improved workflows.
• Design, implement, and support deployment of warehouse operational technology.
• Conduct assessments to identify warehouse operational limitations.
• Work with field and corporate management to ensure implementation of and compliance with set forth processes and procedures.
• Create solutions to close gaps in warehouse operational processes.
• Support company strategic initiatives.
• Continuously improve areas of technology and other tools that support day-to-day warehouse operations.
• Train and help develop SOPs for areas of warehouse technology.
• Manage and lead a team of support personnel to support any and all warehouse operational technology initiatives.
• Act as liaison between operations, and various other EFW Warehousing departments to develop operational hardware and software solutions and maintain current software and hardware that supports EFW Warehousing initiatives.
• Understand and provide user support for current software and hardware solutions in place.
• Work with users on troubleshooting potential issues related to software or hardware.
• Support deployment of new software to EFW Warehousing regional warehouses and network locations.
• Work with the Training team to develop training material on new enhancements to warehouse operational technology software and updates.
• Develop tools and reports for various warehouse operational needs throughout EFW Warehousing.
• Foster an environment that encourages employees to ask for new and innovative tools.
• Manage different reporting tools or technology enhancements as needed by warehouse staff.
• Manage warehouse operational technology process improvement and assist implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment.
• Lead and encourage creative problem-solving among the different business units.
• Develop positive and professional relationships with all employees, customers, and vendors.
• Demonstrate a high level of professionalism at all times.
• Address all issues in a timely manner that could impact the business in accordance with Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
• Promote the need for and ensure a safe environment.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Must be flexible, able to pay excellent attention to detail, and work under pressure during periods of peak work volume.
• Ability to travel frequently to warehouses throughout the country to provide support when required.
• Proficient knowledge of MS Excel, Access, PowerPoint, Word, and Visio.
• Proficient knowledge of MS Excel formulas and report building.
• Proven ability to learn and work with new technology.
• Strong critical thinking and problem-solving skills.
• Strong time management, organization, communication, and presentation skills.
• Consistently meet documented deadlines and objectives.
• Ability to multitask and prioritize work.
• Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Must be mentally and emotionally capable of handling high-stress environments.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be eligible to work in the United States.
• At this time, EFW Warehousing will not sponsor a new applicant for employment authorization for this position.
• EFW Warehousing offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

SUPERVISION

Position functions with minimal supervision and has 3-5 direct reports. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience.  However, a combination of experience and/or education will be taken into consideration.  Bachelor's degree in Business, Logistics, Computer Science/Programming, or other analytical field of study preferred.

LICENSES/CERTIFICATIONS

A valid driver’s license is required. None required.

TRAVEL

Periodic travel up to 50% may be required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must be capable of lifting a minimum of 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.