Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Analyst, ERP Process and Systems reports directly to the Manager, Enterprise Business Systems and is responsible for investigating, troubleshooting, gathering information, communicating, training, and resolving enterprise business system related inquiries as needed to meet the expectations set forth by the Business Systems Ecosystem. 

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Gather and compile data from various operating systems sources, ensuring accuracy and completeness. 
• Conduct research to support projects and gather information on relevant ERP topics to help identify resolutions to business problems. 
• Collaborate with business end users, analysts, and other stakeholders to understand data requirements to ensure projects meet business needs.  
• Complete data cleansing and transformation as needed.  
• Prepare and create clear, concise reports and presentations for leadership. 
• Collect requirements, perform gap analysis, and evaluate against business needs.  
• Create test plans, test cases, and test scripts to ensure quality of IT solutions. 
• Conduct thorough user acceptance testing and solution implementation to production environments. 
• Complete and maintain business requirements documents, functional design documentation complete with specifications. 
• Develop detailed system design documents to include data models, process flows, wire frames to aid in the development process.  
• Work closely with IT development teams to ensure that IT solutions align with business requirements and are delivered on time and within budget. 
• Analyze existing business processes and workflows to identify areas for improvements, optimization, and automation.  
• Conduct new hire training and new feature release support to end users. 
• Drive accountability in continuous process improvement in daily activities; continuously strive to streamline Business Central processes to become more efficient and productive and to decrease the amount of time spent on invoice processes. 
• Support and promote company core values. 
• Regular attendance is required. 
• Comply with company C-TPAT and TSA security procedures. 
• Perform other duties as assigned. 

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Proficiency in data analysis and visualization tools – Power Bi, Excel, Tableau. 
• Strong knowledge of programming languages like SQL or Python. 
• Proficient in Microsoft office products – Word, PowerPoint, Excel, SharePoint.  
• Proficiency in Microsoft Dynamics 365 or Business Central Enterprise Resource Planning is required. 
• Familiarity with general accounting principles, standards, and practices that translate to technical finance language, protocols, processes is required.   
• Strong attention to detail orientation with great analytical skills. 
• Strong interpersonal, written and verbal communication skills. 
• Effective organizational and prioritization skills for managing multiple tasks across multiple projects. 
• Ability to work cross functionally with individuals and teams from different departments at different levels of the organization. 
• Ability to make sound independent decisions and work with little supervision. 
• Ability to read and interpret general business documents, technical specifications, data flow diagrams, process documentations, technical schematics.   
• Ability to write routine reports and general business correspondence.  
• Ability to work with peers and communicate basic concepts.  
• Ability to solve practical problems through standardized solutions that require limited judgment.   
• Ability to follow prescribed and detailed procedures to solve routine problems.  
• Must be eligible to work in the United States. 
• At this time, EFW will not sponsor a new applicant for employment authorization for this position. 
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check. 
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

   

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a Bachelor’s degree (or equivalent) in finance or business administration required. Experience working in Freight Forwarding or Transportation industry desired. Certifications in SQL preferred. However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Typically sitting at a desk or table.  Intermittently sitting, standing, walking or stooping. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation. 

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.