Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $85,000.00-$95,000.00 annually

The Senior Manager, Customs Brokerage, has full operational responsibilities for the oversight of the CHB-410 station. The Senior Manager, Customs Brokerage, assists the Supervisors in overseeing the day-to-day operations of the Customs Brokerage team. This position provides leadership and oversight within the Brokerage team to ensure compliant transactions, efficient production, and the required customer service level and profitability is achieved and maintained, as well as providing support for team members to promote development. This position reports to the Senior VP – International Operations.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Oversee Supervisors for Customs Brokerage.
• Manage ad support for general Accounts and Polaris teams.
• Backup for Director, Customs Brokerage when out of the office.
• Participate in the monthly Polaris and Toro broker calls and QBRs.
• Provide trade compliance updates to customers and internal teams.
• Back up for the monthly PMS ACH reports from the ACE portal and provide to internal and external customers.
• Assist with new customer onboarding and entry writer assignment – gathering of information needed for entries to be performed, and help ensure smooth transition.
• Provide regulatory and practical guidance as needed.
• Provide HTS advice.
• Monitor the 410 ISF exception report daily.
• Attend the weekly Cargowise calls and share applicable info as needed.
• Monitor the 410 CRAW and daily invoice reports.
• Participate in new customer calls.
• Monitor PSC requests and ensure timely processing.
• Drive preemptive communication and take immediate corrective action when needed to minimize exposure and risk to our customers and EFW; Communicate high-risk situations to the Director, Customs Brokerage.
• Troubleshoot and resolve complex issues.
• Identify, document, and implement process improvements.
• Provide ongoing feedback to their direct reports and ongoing communication with the Director, Customs Brokerage.
• Lead, coach, and mentor team members.
• Back up the team as needed.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• High-level working knowledge of the Customs entry process, different types of Customs entries, and PGA entry processing in ACE.
• Highly developed interpersonal and communication skills, both verbal and written.
• Highly developed customer service orientation.
• Ability to ensure work is performed according to the customer’s SOP and meet their expectations in a high-volume environment.
• Process-driven.
• Demonstrated mindset and articulated vision for a leadership role, along with a desire to continually develop leadership skills.
• 10+ years of experience is preferred in a Customs Brokerage operations environment.
• Customs brokerage license preferred but not mandatory.
• Team player.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

SUPERVISION

Position functions with supervision and has direct reports.

EDUCATION/EXPERIENCE

Minimum of an associate’s degree (or equivalent) and 10 years of experience in the  International transportation industry.

LICENSES/CERTIFICATIONS

None required.

TRAVEL

10% of travel required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking, or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.