Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Leader, North American Operations will be responsible for the operations of the Station including meeting station operating objectives to support the company goals. The Leader, North American Operations will assist the Station Leader with recruiting, motivating, and training of all employees within the station location. The Leader, North American Domestic Operations will be responsible for the fiscal and operational oversight, leadership and direction of the station, ensuring station goals and objectives are met.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Responsible for managing and communicating station operational KPIs and metrics.
• Review, revise and collaborate with corporate pricing on all customer tariffs. Monitor and review quote requests to ensure maximum profitability for the station while providing exceptional customer service.
• Review, revise, and approve all customer operational SOP’s with the objective of improving quality and efficiencies.
• Conduct customer profitability reviews on a regular basis.
• Service all existing customers, while marketing full range of transportation services to new customers. Meet company service metric expectations.
• Provide operational support to empower sales team to identify and secure new business opportunities.
• With corporate support, actively develop local vendor relationships resulting in station, regional and companywide yield improvement while maintaining EFW service standards.
• Ensure timely and accurate billing and posting of all transactions on a daily basis.
• May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs.
• Maintains good communication and positive relationships with employees to promote employee satisfaction and retention.
• Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing that supports operational demands and business objectives.
• Responsible for recruitment, retention, and development of operational staff.
• Ensure safety methods and programs are implemented and maintained.
• Compliance with company C-TPAT and TSA security procedures.
• Other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to read, write, and speak English fluently.
• Demonstrated success in leading, supervising, managing, and developing high performance teams.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
• Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
• Ability to analyze complex problems and develops alternative solutions.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs.
• Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
• Ability to effectively present information and respond to questions from groups of customers and employees.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions semi-autonomously and directly supervises 2-25 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree in Business Administration or Logistics (or equivalent) and 1-3 years of experience in transportation, logistics, or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry. 

1-3 years of managerial experience in a customer-centric freight forwarding environment.  However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

Periodic travel up to 25% may be required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking, or stooping. The employee is intermittently required to stand, walk, and reach with hands and arms. If assisting in the warehouse when required for business needs and operating forklifts or pallet jacks, the employee must be capable of individually lifting a minimum of 30lbs and team lifting a minimum of 70 lbs. The employee is often required to exert maximum muscle force to lift, push, pull, or carry objects and repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. The employee is frequently required to bend, stretch, twist, or reach with your body, arms, and/or legs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is required to see details at close range (within a few feet of the observer) and at a distance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.