Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $90,000-$95,000 annually

The Manager, International Operations assists in the operational oversight and quality of EFW’s total international operations.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

• Assists Director of International Field Operations with compliance.  Compliance includes, but is not limited to; C-TPAT, ITAR, EAR, FCPA, FMC, TSA, CBP, and regulatory compliance.
• Work directly with and train the Government Service team as needed, or required, on International and Domestic Air Cargo options to include, but not limited to; route optimization, vetting process for overseas agents to ensure that they meet FCPA and U.S. Government and Aerospace handling requirements and best practices, International Air Charter options in order to grow self-sufficiency and reliance for all team members.
• Work with and train our global operations staff in our Government Services department to ensure all compliance aspects are followed.  
• Responsible for leading, directing, and managing international operations to ensure a consistently high level of service, quality, and customer satisfaction.
• Oversee, lead, direct, and manage the overall operations of the global sector to ensure that customer requirements, growth, and profitability goals and objectives are met.
• Accountable for maintaining profitable, cost-efficient international operations and compliance with all company policies and procedures as well as any regulatory guidelines.
• Develop and maintain carrier relationships, as well as vendor negotiations to ensure communications and services provided meet the company’s needs.
• Review and evaluate sector account profitability and performance and establish short-term goals to address any budgetary shortfalls.
• Develop continuous improvement methodology in key areas of service profit and growth.
• Direction and overall management of international customers and clients to ensure that Sector growth and profitability goals and objectives are met.
• Directly involved in supporting international operations and working with local and Global Business Development teams on new business and renewal projects.
• Models and acts in accordance with our guiding principles and core values.
• Plan and implement appropriate resources (staffing, training, equipment, and systems) to ensure contractual compliance and delivery of quality services that meet and exceed the customer's expectations. Work directly with Field Operations Manager, Station Leaders, Regional Managers and Regional Directors to ensure customer and sector requirements are being adhered to and consistent with business plans.
• Oversee and manage the professional development and productivity of direct reports to ensure proper goals, training, professional development, and project requirements are met. Conduct annual performance reviews for all staff within the department.
• Work collaboratively with sales, marketing, customer service, operations, IT, and corporate administration to ensure efficient operations.
• Support customer relationships and ensure that customer service and operational levels within the sector are maintained. Support Americas and global efforts with sector intelligence for sales presentations, customer bids, and the promotion of myriad global products and services.
• Immediate supervision over a unit, section, or department where the majority of the time is spent assigning, reviewing, checking work, and eliminating ordinary difficulties. Recommends candidates for hiring, and termination; prepares and conducts performance appraisals and salary reviews and applies company policies.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES 

• Ability to identify issues, requirements, and opportunities involved in customer service.
• Experience managing external service providers (airline, steamship lines, overseas agents)
• Effective verbal, written, and interpersonal communication skills at a management level, including performance feedback, employee development, coaching, and counseling skills.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Allocates decision-making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• Develops and uses collaborative relationships to accomplish work goals and develops individual relationships by listening, sharing ideas, and appreciating others’ efforts.
• Explore alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
• Analyzes complex problems and develops alternative solutions.
• Demonstrate leadership skills in influencing departments and implementing and managing change.
• Must be able to comply with all company policies, rules, procedures and Code of Conduct.
• Ability to work independently or in a team setting and in a fast-paced environment.
• Must be mentally and emotionally capable of handling a high stress environment.
• Respond well to questions. Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. 

SUPERVISION

Position directly supervises 1-5 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE 

Minimum of a Bachelor’s Degree (or equivalent) and 7 years of experience in logistics or related field preferred and 3-5 years of management experience required. However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None

Travel 

Periodic travel up to 10% required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Normal office situation

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.