Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $110,000.00-$120,000 annually

The Manager, International Services, oversees day to day International operations within an assigned territory of Estes Forwarding Worldwide. The position also coordinates shipments from areas of the territory and creates consolidations where justified, while responsible for leading, directing and managing International operations within an assigned territory to ensure a consistency of high level service, quality and customer satisfaction.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Responsible for leading, directing and managing International operations to ensure a consistently high level of service, quality and customer satisfaction.
• Oversee, lead, direct and manage the overall operations of the International sector to ensure that customer requirements, growth and profitability goals and objectives are met.
• Accountable for maintaining profitable, cost-efficient International operations and compliance with all company policies and procedures as well as any regulatory guidelines.
• Develop and maintain carrier relationships, as well as vendor negotiations to ensure communications and services provided meet the company’s needs.
• Review and evaluate sector account profitability and performance and establish short term goals to address any budgetary shortfalls.
• Develop continuous improvement methodology in key areas of service profit and growth.
• Direction and overall management of International customers and clients to ensure that Sector growth and profitability goals and objectives are met.
• Directly involved in supporting International operations and working with local and International Business Development teams on new business and renewal projects.
• Model and act in accordance with our guiding principles and core values.
• Plan and implement appropriate resources (staffing, training, equipment, and systems) to ensure contractual compliance and delivery of quality services that meet and exceed the customer's expectations.
• Oversee and manage the professional development and productivity of direct reports to ensure proper goals, training, professional development and project requirements are met. Conduct annual performance reviews for all staff within department.
• Work collaboratively with sales, marketing, customer service, operations, IT and corporate administration to ensure efficient operations.
• Support customer relationships and ensure that customer service and operational levels within the sector are maintained.
• Immediate supervision over a unit, section or department where the majority of the time is spent assigning, reviewing, checking work and eliminating ordinary difficulties. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews, and applies company policies.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to work independently or in a team setting and in a fast paced environment.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Ability to develop and use collaborative relationships to accomplish work goals and develop individual relationships by listening, sharing ideas, and appreciating others’ efforts.
• Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
• Ability to explore alternatives and position to reach outcomes that gain all parties’ support and acceptance. Analyzes complex problems and develops alternative solutions.
• Effective verbal, written and interpersonal communications skills at a management level, including performance feedback, employee development, coaching and counseling skills.
• Must be mentally and emotionally capable of handling a high stress environment.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Respond well to questions. Ability to read, interpret and comply with written information and documents such as safety rules, operations/procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

SUPERVISION

Position functions semi-autonomously and directly supervises 0-5 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 7 years of experience in logistics or related field preferred and 3-5 years of management experience required.  Experience managing external service providers (airline, steamship lines, overseas agents). However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

Periodic travel up to 10% required. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.