Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Manager, International Billing is responsible for the oversight of the day-to-day operations within the billing team. This will involve data entry, information verification, and team direction to ensure accurate and timely invoicing. This position will maintain accurate records and assist with billing team members’ needs as required. The Manager, International Billing will be responsible for building and maintaining processes and ensuring the success of the billing team.

Although candidates from various US locations would be considered, it is preferred that candidates be located in Richmond, VA, Atlanta, GA, Chicago, IL, St.Paul/Minneapolis, MN, Florida or Texas. 

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Supervise and review the work of the billing team to ensure accuracy, resolving inconsistencies as needed.
• Ensure that all billing actions comply with company, local, state, and federal guidelines.
• Train and oversee employees involved in billing functions. Direct, assign tasks, and provide assistance to the team as needed.
• Conduct weekly check-in meetings with each billing team member to discuss capacity, outstanding billing, and any other issues as they arise.
• Assist and delegate special projects with the billing team as needed.
• Responsible for managing the daily invoice and weekly Craw report.
• Maintain accurate and organized records of billing activities, invoices, and supporting documentation.
• Manage the company's on-time billing expectations.
• Assist in maintaining billing system integrity by updating customer information, rates, and other billing-related data.
• Analyze patterns with customers and coordinate with the Pricing Analyst team when needed.
• Explore and implement new ways to automate systems.
• Develop, improve, maintain, and revise Standard Operating Procedures. Review SOP and other process documents for clarity and consistency.
• Follow established procedures and guidelines to ensure compliance with billing regulations and company policies.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Strong customer service skills.
• Proficiency in Microsoft Office programs including Outlook, Excel, and Word.
• Excellent written and oral communication skills.
• Attention to detail.
• Strong analytical skills.
• Strong leadership and problem-solving skills.
• Time management skills and ability to work on tight deadlines.
• Ability to adapt to changes and additions to job tasks as this role evolves with the development of the department.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

SUPERVISION

Position functions semi-autonomously and position directly supervises 4 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE 

Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience.  However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None Required.

Travel

None Required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking, or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.