Estes Forwarding Worldwide, LLC

  • Regional Operations Manager

    Job Location US-VA-Richmond | US-GA-Atlanta | US-IL-Des Plaines | US-NY-Jamaica | US-PA-Middletown
    Job ID
    # of Openings
    Regular Full-Time
    2nd (Day)
  • Overview

    Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.


    The Regional Operations Manager will be responsible for operations of a specified region including meeting regional operating objectives to support the company goals. The Regional Operations Manager will recruit, motivate, and ensure the training of all employees within the respective regional locations.


    Duties include but are not limited to:


    • Manage Station Leaders performance; create and implement corrective action plans to address stations performing below expectations.
    • Work with Station Leaders to ensure KPIs and Metrics are posted in the station and are understood by all station team members.
    • Work directly with the Field Operations Director and Station Leaders to achieve company goals and objectives.
    • During station visits collaborate with Station Leaders and Field Operations Director to identify areas for improvement.
    • Assist and support Field Operations Director and Station Leaders with creating and implementing corrective action plans.
    • Assists in the development and implementation of Quality Management System (QMS) elements including Policies, Procedures, Standard Work, Standard Management, Visual Controls, Instructions, Auditing and other controls.
    • Maintains good communication and positive relationships with employees to promote employee satisfaction and retention.
    • Perform other duties as assigned.


    Minimum of a Bachelor's degree (or equivalent) in Business Administration or Logistics and 1-3 years of experience in transportation, logistics or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry required. 


    However, a combination of experience and/or education will be taken into consideration. 


    3-5 years of managerial experience in a customer-centric freight forwarding environment preferred.

    Periodic travel up to 50% required.


    Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.


    Demonstrated success in leading, supervising, managing and developing high performance teams.


    Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.


    Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.


    Ability to analyze complex problems and develops alternative solutions.


    Demonstrated leadership skills in influencing departments and implementing and managing change.


    Ability to plan, organize and manage multiple projects and set priorities.


    Basic understanding and experience in project management methodologies.


    Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others' efforts.


    Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.


    Read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.



    At this time, EFW will not sponsor a new applicant for employment authorization for this position.


    EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.


    EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.


    EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.



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