Estes Forwarding Worldwide, LLC

  • EFM-Coordinator, Client Services

    Job Location US-MI-Novi
    Job ID
    # of Openings
    Regular Full-Time
    2nd (Day)
  • Overview

    Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry.


    The Coordinator, Client Services, reports directly to the Operations Supervisor. The primary duty of the Coordinator, Client Services is to develop and manage specialty services and clients in EFM client areas: Estes Express Lines Specialty Logistics Clients and other direct EFM Clients. Through service techniques, market and industry knowledge, and superior customer service, the Coordinator, Client Services, may carry out responsibilities in some or all of the following functional areas: Client Set Up, Vendor Services Set up, Account Management, Client Services Coordination, Client Transactional Reporting and Service Problem Prevention and Resolution.


    Duties include but are not limited to:


    • Engage in solutions-based communication with clients.
    • Identify trends, key issues, and successes through data analysis and customer feedback.
    • Recognize opportunities for enhancing and expanding EFM/client relationships.
    • Utilize EFM software and knowledge to quote business efficiently and successfully.
    • Respond to client inquiries quickly and efficiently.
    • Provide prompt and professional customer service to existing clients, new leads and prospects.
    • Build strong relationships with local and regional Estes Express Account Managers to engage in reciprocal relationship.
    • Proactively engage customers to build rapport and ask for new opportunities.
    • Follow up on lost quote opportunities to receive feedback and continuously improve process.
    • Act as a liaison between clients, operations, administration and accounting.
    • Coordinate with appropriate operations personnel to source transportation for secured moves.
    • Work with operations personnel to make sure specific client expectations are met. Provide client with proactive notification of deliveries or service issues to ensure continuous communication.
    • Assist with resolving client issues.
    • Continually develop market and industry knowledge to facilitate success.
    • Look for ways to continuously improve processes.
    • Develop and use collaborative relationships to accomplish work goals.
    • Perform other duties as assigned.


    Minimum of a Bachelor’s degree (or equivalent) and 2-3 years of experience in transportation.  A combination of education and experience will be taken into consideration.


    Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.


    Must have excellent written and oral communication skills.


    Strong organizational skills and close attention to detail.


    Ability to work independently and remain self-motivated with minimal direct supervision.  


    Ability to write comprehensive and detailed business correspondence.


    Ability to work with groups of people such as other departments and communicate known concepts.


    Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.


    Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.


    Must be eligible to work in the United States.


    At this time, EFM will not sponsor a new applicant for employment authorization for this position.


    EFM prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.


    EFM offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.


    EFM is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.




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