Estes Forwarding Worldwide, LLC

  • Operations, Supervisor

    Job Location US-IL-Des Plaines
    Job ID
    # of Openings
    Regular Full-Time
    3rd (Afternoon)
  • Overview

    Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.


    The Operations, Supervisor will oversee day to day operations within an assigned team of Estes Forwarding Worldwide and responsible for leading, directing and managing operations to ensure a consistently high level of service, quality and customer satisfaction.


    Duties include but are not limited to:


    • Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines
    • Lead, direct and manage site operations to ensure maximum profitability and customer service.  Manage the resources and facilitate quality and efficient operations
    • Establish and maintain positive, productive customer relations while managing daily resolution of issues.  Establish and continuously improve processes to ensure excellent customer relations
    • Ensure compliance with the internal quality policies, procedures, and guidelines
    • Develop airline and surface carrier relationships to ensure communications and services provided meet the company’s needs
    • Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing that supports operational demands and business objectives
    • Through daily onsite direction, directly accountable for Leads, Coordinators and Specialists of various skill levels and experience. Complete development reviews for assigned staff; ensuring timely and accurate performance feedback is received on a regular basis.  Provide for development and training activities for assigned staff, encouraging continuous learning and performance improvement
    • Develop and implement On-Boarding procedures for new National or Corporate Accounts.
    • Responsible for creating and maintaining KPIs.
    • Facilitate integrated communication between Estes Forwarding Worldwide LLC’s various internal groups, ensuring consistent and effective quality in work performance.
    • Compliance with company C-TPAT security procedures.
    • Other duties as assigned.



    Minimum of a Bachelor’s degree or equivalent plus 3-5 years of operations experience in transportation, logistics or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry required. A combination of education and experience will be taken into consideration.


    1-3 years supervisory or managerial experience required, 3-5  years experience preferred.

    Ability to identify issues, requirements, and opportunities involved in customer service.

    Experience managing external service providers (airline, cartage, truckload, line haul).

    Effective verbal, written and interpersonal communications skills at a management level, including performance feedback, employee development, coaching and counseling skills.

    Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

    Ability to read, write, and speak English fluently.

    Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).

    Makes customer’s needs a primary focus and develops and sustains productive relationships.

    Allocates decision making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.

    Ability to plan, organize, and manage multiple projects and set priorities.

    Basic understanding and experience in project management methodologies.

    Develops and uses collaborative relationships to accomplish work goals.

    Develops individual relationships by listening, sharing ideas, and appreciating others’ efforts.

    Effectively present information and respond to questions from groups of customers and employees.

    Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution and consensus building abilities desired.

    In-depth knowledge of all products and services helpful.

    Identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions preferred.

    Explore alternatives and position to reach outcomes that gain all parties’ support and acceptance.

    Analyzes complex problems and develops alternative solutions.

    Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.

    Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

    Read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.

    Must be able to and comply with all company policies, rules, procedures and Code of Conduct.

    Ability to work independently or in a team setting, in a fast paced environment.

    Must be mentally and emotionally capable of handling a high stress environment.

    Responds well to questions and has the ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.


    At this time, EFW will not sponsor a new applicant for employment authorization for this position.


    EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.


    EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.


    EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.


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