Estes Forwarding Worldwide, LLC

  • Analyst, Operations Technology

    Job Location US-VA-Richmond
    Job ID
    # of Openings
    Regular Full-Time
    2nd (Day)
  • Overview

    Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.



    The Analyst, Operations Technology is responsible for maintenance, development, and continuous improvement of EFW technology initiatives that support day to day operations and improve efficiency for EFW employees and network partners.



    Duties include but are not limited to:

    • Act as liaison between operations, and various other EFW departments and technology groups to develop operational hardware and software solutions and maintain current software and hardware that supports EFW initiatives.
    • Understand and provide user support for current software and hardware solutions in place.
    • Work with users on troubleshooting potential issues related to software or hardware.
    • Support deployment of new software to EFW regional offices and network locations.
    • Work with Training team to develop training material on new enhancements to operational technology software and updates.
    • Develop tools and reports for various operational needs throughout the company.
    • Foster environment that encourages employees to ask for new and innovative tools.
    • Build different reporting tools or technology enhancements as needed by station staff.
    • Maintain and develop growing list of automated reports to the different business units.
    • Manage process improvement and assist implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment.
    • Lead and encourage creative problem solving among the different business units.
    • Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
    • Demonstrate a high level of professionalism at all times.
    • Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
    • Comply with company C-TPAT and TSA security procedures.
    • Perform other duties as assigned




    • Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience. However, a combination of experience and/or education will be taken into consideration.  Bachelor's degree in Business, Logistics, Computer Science/Programming or other analytical field of study preferred.Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
    • Proficient knowledge of MS Excel, Access, PowerPoint, Word, and Visio.
    • Proficient knowledge of MS Excel formulas and report building.
    • Proven ability to learn and work with new technology.
    • Experience with SQL query building.
    • Proficient knowledge of programming languages such as VBA.
    • Strong critical thinking and problem solving skills.
    • Strong time management, organization, communication, and presentation skills.
    • Consistently meet documented deadlines and objectives.
    • Ability to multitask and prioritize work.
    • Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
    • Ability to work independently or in a team setting, in a fast-paced environment.
    • Must be mentally and emotionally capable of handling high stress environment.
    • Ability to read and interpret complex business and/or technical documents. 
    • Ability to write comprehensive reports and detailed business correspondence. 
    • Ability to work with groups of people such as other departments and communicate known concepts. 
    • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
    • Must be eligible to work in the United States.
    • At this time, EFW will not sponsor a new applicant for employment authorization for this position.
    • EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.



    EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.


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