Estes Forwarding Worldwide, LLC

  • Operations Leader

    Job Location US-CA-Gardena
    Job ID
    # of Openings
    Regular Full-Time
    ** May include weekend hours, 2nd (Day)
  • Overview

    Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.


    The Operations Leader will be responsible for the operations of the Station including meeting station operating objectives to support the company goals. The Operations Leader will assist the Station Leader with recruiting, motivating, and training of all employees within the station location. The Operations Leader will be responsible for the fiscal and operational oversight, leadership and direction of the station, ensuring station goals and objectives are met.


    Duties include but are not limited to:


    • Responsible for managing and communicating station operational KPIs and metrics.
    • Review, revise and collaborate with corporate pricing on all customer tariffs. Monitor and review quote requests to ensure maximum profitability for the station while providing exceptional customer service.
    • Review, revise, and approve all customer operational SOP’s with the objective of improving quality and efficiencies.
    • Conduct customer profitability reviews on a regular basis.
    • Service all existing customers, while marketing full range of transportation services to new customers. Meet company service metric expectations.
    • Provide operational support to empower sales team to identify and secure new business opportunities.
    • With corporate support, actively develop local vendor relationships resulting in station, regional and companywide yield improvement while maintaining EFW service standards.
    • Ensure timely and accurate billing and posting of all transactions on a daily basis.
    • Maintains good communication and positive relationships with employees to promote employee satisfaction and retention.
    • Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing that supports operational demands and business objectives.
    • Responsible for recruitment, retention, and development of operational staff.
    • Ensure safety methods and programs are implemented and maintained.
    • Compliance with company C-TPAT security procedures.
    • Other duties as assigned.



    Minimum of a Bachelor’s degree or equivalent plus 1-3 years of operations experience in transportation, logistics or other transportation business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry required. A combination of education and experience will be taken into consideration.


    1-3 years of managerial experience in a customer-centric freight forwarding environment preferred.


    Intermediate proficiency in Microsoft Office suite, internet, web-based and job specific software applications required.


    Candidates must show demonstrated success in leading, supervising, managing and developing high performance teams.


    The successful applicant will possess the ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.


    Demonstrated leadership skills in influencing departments and implementing and managing change.


    Ability to plan, organize and manage multiple projects and set priorities.


    Basic understanding and experience in project management methodologies.


    Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others' efforts.


    Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.


    Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.


    Up to 50% travel may be required.


    At this time, EFW will not sponsor a new applicant for employment authorization for this position.


    EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.


    EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.


    EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.


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