Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.

The Specialist, OS&D will be responsible for maintaining expected service level of all EFW shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFW customers.  Investigations required in order to resolve OS&D freight issues.

Duties include but are not limited to:

• Track, trace and monitor Estes Forwarding shipments and update the status with complete notes.
• Investigate, gather needed information, communicate and resolve stressed freight pertaining to, but not limited to damage/mislabeled, by preventing a cargo claim from being filed on behalf of EFW’s customer.
• Working closely with EFW’s claim department gathering required information to help in the process of claims.  
• Perform clerical processes related to the Estes Forwarding business. Process routine customer information in support of transportation, billing and/or collection efforts.
• Monitor the Web, fax, and voice mail for service provider updates.
• Maintain data for specific customers, markets, products and/or processes as required.
• Assist and support coordinators, supervisors and managers with various business needs.
• Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure.
• Confirm charges from service providers as needed.
• Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
• Perform miscellaneous job functions to assist with operations, sales efforts, contracts and billing.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

 To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Minimum of a High School Diploma (or equivalent) and 0-2 years of experience.  1-3 years of experience in the Transportation or Freight Forwarding industry preferred. However, a combination of experience and/or education will be taken into consideration. 

• Intermediate proficiency in Microsoft Office suite, internet, web-based, and job specific software applications required.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas, and appreciating others' efforts required.
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
• Ability to effectively present information and respond to questions from groups of customers and employees.
• Ability to read and interpret general business documents.
• Ability to write routine reports and general business correspondence.
• Ability to work with peers and communicate basic concepts.
• Ability to solve practical problems through standardized solutions that require limited judgment.
• Ability to follow prescribed and detailed procedures to solve routine problems.
• Must be willing to work flexible hours and various shifts.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.