Estes Forwarding Worldwide, LLC

Administrator, LMS

Job Location US-VA-Richmond
Job ID
# of Openings
Regular Full-Time


Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.


The Administrator, LMS, reports directly to the Sr. Manager, Training Services. The Administrator, LMS, provides learning management system administration, training, and technical support for EFW’s Training Services.


Duties include but are not limited to:

  • Develop and maintain the Learning Management System (LMS) to ensure data accuracy, integrity, course descriptions, and histories.
  • Lead LMS administration that assigns, delivers, assesses, records, tracks, and reports eLearning courses and training programs.
  • Manage LMS activity to ensure course and curricula development, assignment, implementation, and evaluation processes within given timeframes.
  • Create/publish/archive online/instructor-led courses, manage course revisions and histories.
  • Create and update training requirements in the LMS.
  • Create user logins, assign user permissions, monitor user accounts, and reset passwords as needed.
  • Develop tracking mechanisms and schema to identify employee training requirements and qualification status.
  • Accurately track new, deleted, and revised items in the LMS including course content, procedures, and assessments.
  • Maintain all LMS instructor course materials and provide support related to document control system requirements.
  • Track escalated user problems and inform the user of the status.
  • Partner with Subject Matter Experts to document, design, and develop course content, procedures, assessments, and evaluations.
  • Act as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver and track training and measure performance to meet organizational objectives.
  • Create and manage the overall course structure and set-up course programs based on specifications from the instructional designer.
  • Collaborate with the learners and trainers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
  • Evaluate business requirements related to using and configuring LMS applications.
  • Provide system maintenance which includes upgrades and updates, configuration, and troubleshooting.
  • Analyze, identify, and communicate LMS system and business requirements to vendors.
  • Investigate and resolve any data or system inconsistencies or discrepancies.
  • Provide ongoing technical support to the LMS; research and resolve LMS functionality issues.
  • Maintain good communication and positive relationships with employees to promote     employee satisfaction and retention.
  • Comply with company C-TPAT and TSA security procedures.
  • Perform other duties as assigned.


Minimum of an Associate’s Degree in Applied Sciences, Business Administration, or Information Systems and 1-3 years of experience.  Experience as an LMS administrator is preferred. Coursework and/or certifications relating to Learning Management System (LMS) administration is preferred.

However, a combination of experience and/or education will be taken into consideration. 


  • Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Power Point, and Visio.
  • Proficiency with eLearning course authoring tools: Adobe Captivate, Articulate.
  • Familiarity with Adult Principles and Instructional Systems Design (ISD), Project Management, Change Management, Document Control, and DMS.
  • Must have a working knowledge of multiple web design technologies, such as HTML.
  • Must be a team player with a high level of energy and self-motivation.
  • Must have attention to detail in composing, typing, and proofing materials.
  • Must have excellent spelling, grammar, and written/oral communication skills.
  • Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
  • Ability to troubleshoot and resolve technical issues.
  • Ability to collaborate with others at all levels of the organization as well as vendors.
  • Ability to gain new technical skills quickly.
  • Customer service skills and a responsive attitude.
  • Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.
  • Ability to plan, organize, and manage multiple projects and set priorities.
  • Ability to read and interpret complex business and/or technical documents.
  • Ability to write comprehensive reports and detailed business correspondence.
  • Ability to work with groups of people such as other departments and communicate known concepts.
  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
  • Must be eligible to work in the United States.
  • At this time, EFW will not sponsor a new applicant for employment authorization for this position.
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
  • EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.



EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.




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