Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.
The Coordinator, Operations, reports directly to the Leader, Operations. The Coordinator, Operations, is responsible for evaluating pricing and transportation options in order to provide exceptional customer service while supporting the Operations Department and its domestic clients.
Duties include but are not limited to:
Minimum of an Associate's degree (or equivalent) in a related field and 1– 3 years of experience in transportation, logistics or other transportation business. Experience working with Dangerous Goods/HAZ-MAT certification desired. However, a combination of experience and/or education will be taken into consideration.
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Must be able to proficiently complete air and ground shipping documents both electronically and manually.
Work outside of normal business hours in order to meet deadlines where necessary and as directed by management.
Maintain a strong work ethic, including a positive demeanor at all times and work in a cooperative and friendly manner with customers, co-workers and those with whom the employee comes into contact while fulfilling the obligations of the position.
Present a professional appearance, attitude, and image with internal and external clients.
Demonstrate effective problem solving, interpersonal, written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
Ability to speak English is a requirement of the customer.
Ensure complete customer satisfaction and to create repeat business opportunities.
Meet all deadlines 100% of the time.
Regular, reliable attendance.
Effective time management.
Excellent problem solving skills.
Ability to multi-task and change course quickly.
Interpret information to accomplish business objectives.
Plan and prepare for the needs of the organization within the employee's span of control.
Exceptional organization skills.
Ability to work with groups of people such as other departments and communicate know concepts.
Ability to solve problems with a variety of concrete variables through standardized solutions that require some ingenuity and analysis.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.